Privacy Policy

1. Information We Collect

When you apply for a passport, visa, dual citizenship, or other immigration services through this portal or at our counters, we collect:

• Personal identifiers (Full Name, National Identity Card (NIC) number, Date of Birth, Gender).
• Biometric data (facial images, fingerprints) as mandated by the Immigrants and Emigrants Act.
• Contact details (residential address, phone number, email address).
• Travel history, passport particulars, and dual citizenship documentation.
• Digital session logs, browser information, and IP addresses for security audit logging.

2. Purpose of Information Use

The Department processes your information solely for lawful administrative purposes:

• Verifying identity and adjudicating passport, visa, or citizenship eligibility.
• Border surveillance, immigration control, and international border security obligations.
• Issuing official travel credentials and authenticating entry/exit at authorized ports.
• Responding to citizen enquiries, grievances, and Right to Information (RTI) requests.

3. Information Security & Retention

All collected records are encrypted in transit and stored within high-security government data centres. Access is restricted to authorized officers who are subject to statutory confidentiality obligations under the Immigrants and Emigrants Act.

4. Contact Information & Inquiries

For questions regarding this policy or your personal records, please reach out to:
Department of Immigration and Emigration
"Suhurupaya", Sri Subhuthipura Road, Battaramulla, Sri Lanka.
Email: controller@immigration.gov.lk | Hotline: 1962